Reference

What You Agree To When You Use duit888

These terms set out the rules that apply when you open an account and use our lobby — covering how your account works, what payments we accept, and what we expect from you.

Account eligibility rulesTouch 'n Go eWallet, Boost, GrabPay coveredFair use conditionsWithdrawal and deposit policyJurisdiction-dependent access
duit888 What You Agree To When You Use duit888
HOW WE OPERATE

What We Do to Keep Your Account Safe

We handle your account data and transaction records according to a defined retention policy. Here is what that means in practice for you.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your e-wallet PIN or banking credentials on our servers at any point.

Data Retention

We retain transaction records and account activity logs for as long as required under applicable law. You can request a summary of your data via the support channels above.

Cookie Use

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your mobile browser settings.

Requesting Changes

To update personal details — name, contact number or linked payment wallet — raise a request via live chat with your account ID. Changes take effect after identity verification is completed.

REACH US

Contact Us About These Terms

Team online

Live Chat

Open the chat widget from any page in the lobby. Our team can clarify specific clauses, account status or transaction queries in real time.

Email Support

Send your terms-related questions to our support address. Include your account ID so we can pull up your record and respond accurately.

Account Help Centre

Your account dashboard contains a Help section with answers to common terms questions — account limits, verification steps and payment policies.

Common Questions About Our Terms

Below are the questions we hear most often about how these terms work in practice. If your question is not covered here, reach out through live chat.

No. Your deposit must come from a payment account registered in your own name. Third-party wallet deposits are not accepted and may trigger an account review.

We will review the account before any balance is released. If the suspension is linked to a terms breach, the balance may be withheld pending investigation. We will notify you by email.

Contact us via live chat or email with your account ID. We will compile a transaction summary covering deposits, withdrawals and any adjustments made to your account.

The terms apply uniformly across all regions where access is permitted under local law. Access eligibility is determined by local regulation in your area, not by separate regional terms.

Raise a dispute via live chat and provide your account ID and the transaction or action in question. Our team will review and respond with a written explanation of the decision.

We publish a notice on the platform when terms are revised. Continued use of your account after that notice is treated as acceptance of the updated version.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.