Reference

Legal Terms That Protect Your Account

Before you open an account with duit888, these terms set out what we expect from each other — your rights, our obligations, and the conditions that govern every transaction you make through Touch 'n Go eWallet, Boost, GrabPay or any other supported payment method.

Malaysia-applicable termsAccount holder rightsData handling policyPayment method conditionsContact and dispute paths
duit888 Legal Terms That Protect Your Account
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We hold your account data only for as long as it is needed for operational or legal purposes. You have the right to request what we hold, ask us to correct inaccuracies, or raise a concern about how your information is used. Every request goes through our support team and is logged for your records.

Data Retention

We keep your account and transaction records for the period required under applicable Malaysian regulations. You may request access to your personal data via the contact form in your dashboard.

Cookie Policy

Our site uses cookies for session management, payment flow continuity and performance tracking. You can adjust cookie preferences through your browser settings at any time without affecting your account access.

Account Security

Account access is protected by OTP verification on login and on withdrawal requests. If you notice unauthorised activity, contact live chat immediately and we will freeze the account while we investigate.

Requesting Changes

To update personal details, correct an error in your profile, or request data deletion where permitted by law, use the contact form and include your account ID for faster processing.

REACH OUR TEAM

Contact Us About Any Legal or Policy Question

If something in these terms is unclear, or if you need to raise a concern about your account, data or a specific transaction, our support team is the right starting point. We handle legal and policy queries through the same channels as general account help — no separate escalation queue needed.

Team online

Live Chat

Open the chat window from any page. Describe your legal or account concern and our team will respond directly, including for payment dispute queries.

Contact Form

Use the form in your account dashboard for written queries — useful when you need a paper trail for a data request or policy clarification.

Email Support

Send detailed enquiries to our support address listed in the account help section. We aim to acknowledge all legal and policy emails within one business day.

Common Legal Questions From Our Account Holders

These are the questions we hear most often about account terms, data rights and policy conditions. If yours is not covered here, live chat or the contact form will get you a direct answer.

These terms apply to anyone who creates and uses an account at duit888, including all deposit and withdrawal activity through Touch 'n Go eWallet, Boost and GrabPay. Use is available where Malaysian law permits.

Yes. Submit a data access request through the contact form in your account dashboard, including your account ID. We will respond with the relevant records within the timeframe required by applicable law.

Start with live chat and describe the specific transaction or decision you are disputing. If the matter requires escalation, follow up via email so there is a written record for both sides.

We post the updated terms on this page and send a notification to your registered contact before any material change takes effect. Continuing to use your account after that notice counts as acceptance.

Account funds processed through Boost, GrabPay or DuitNow are tracked at transaction level. Raise a dispute through live chat, and we will trace the payment record before any account action is taken.

We retain the minimum records required under Malaysian regulatory obligations after closure. Any data held beyond that period may be deleted on request, subject to legal retention requirements still in effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.